HOW DO WE WORK
Research your customers needs and challenges for our team
RESEARCH
Performing analysis in order to build the best outsource support solution
SHAPE OUR VISION
Presentation of our solution and indroduction to the project management
PRESENTATION
Conclusion of the contract with all the cooperation details
CONTRACT
Large contact center providers like A.R.C.E. adopt innovative and adapted solutions. Our solutions are based on new technologies, such as analytics or integration with social network channels. For example, in each project, individual specialists analyze the client experience, optimize service algorithms and automate work processes.
Comprehensive support and consultations: we provide an individual approach to each client, and our solutions are designed to meet the unique needs of various industries and enterprises. Also, our team guarantee the performance of our duties and are financially responsible for what we promised.
We understand that companies have unique systems and processes, and our solutions are designed to best suit those specific needs. Our team of experts works closely with customers to understand their specific needs and requirements and develop a customized integration plan that works seamlessly with their existing business systems. In addition, we provide comprehensive training and support so that our customers can effectively use and manage our solutions.
We form a flexible project work system to fulfill business tasks: scaling or optimization — depending on the situation, we can immediately rebuild the team. We are financially responsible for everything promised. Thanks to our Ukrainian roots, we set lower rates for our services than companies from other offshore zones. Our rates are based on the options you choose and developed for each project individually. The basic cost of contact center services can be calculated by contacting the manager of A.R.C.E.